- Shipping and Returns
New Zealand
We ship to New Zealand for $10.
Our order base is within Sydney AU.
Enjoy free shipping on all orders of $125 or more.
Delivery Times
The delivery times vary for different items
Prescription Glasses and Sunglasses
Accessories
Gift Cards
To get your order to you as soon as possible, we often dispatch the items separately.
Once your order is dispatched, you'll receive an email from us containing the tracking number. You can also monitor your order status on your order page. If you have any inquiries about your order or if it hasn't arrived within the expected timeframe, please don't hesitate to reach out to us at hello@dresden.vision or 0800 447 111.
*Please note, during peak periods, such as Christmas or during sale periods, there may be some delays in the processing and delivery of your order.
Tracking your order
You will receive a tracking link for your order once it's dispatched.
Returns
At Dresden, we strive to ensure your satisfaction with every purchase. If you find yourself dissatisfied with your glasses for any reason, we offer a straightforward returns policy to guarantee your peace of mind.
30-Day Satisfaction Guarantee
We stand by the quality of our products. If you are not completely satisfied with your purchase within 30 days of receiving it, you may return it for a full refund or exchange. Please ensure the item is in its original condition with all packaging intact.
We accept returns for contact lenses provided their boxes are sealed, unopened, unmarked, and unused. Contact lenses may be returned within 30 days of delivery.
How to Initiate a Return or Exchange
1. Contact our customer support team at hello@dresden.vision or phone 0800 447 111 to initiate the return process.
2. Provide your order details and reason for return.
3. Once approved, you will receive instructions on how to return the item.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.
Refunds
Refunds will be issued to the original form of payment within 5 business days upon receiving the returned item.
Exchanges
If you wish to exchange your item for a different color, style, or size, please indicate your preference when initiating the return process. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you. Postage charge may occur.
Contact Us
For further assistance or inquiries regarding returns, feel free to reach out to our customer support team