Like you, we prefer things to be simple.
If your frame breaks within the first ten years of its life, we'll replace it. You can come into any store or post it directly to us. You'll only need to cover the postage cost of us sending the replacement (if required).
We'll replace it with the exact colour or the closest alternative if that's not available.
If you can’t send us the part, instead send us a photo. This is so we can learn what went wrong and keep improving the way we make our frames. We’re the manufacturers, after all, so the buck stops with us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you change your mind about any purchase, you can get your money back in the first 30 days, no questions asked.
If there's a problem with your glasses we'll always try to fix it, but you're entitled to your money back if you're not happy for whatever reason.
Our lenses carry a 2 year warranty against manufacturing defects such as crazing, cracking, discolouration, delamination or peeling. If they're damaged due to improper use, mishandling which leads to scratches or delamination, the warranty does not apply.
Multifocals can be tricky to adjust to, particularly for your first pair.
If you don't feel comfortable with your multifocals, you can request we remake the lenses in the first 90 days.