- Warranty
10 year unlimited warranty on frames
If your frame breaks within the first ten years of its life, we'll replace it.
You can come into any store or post it directly to us. You'll only need to cover the postage cost of us sending the replacement (if required).
We'll replace it with the exact colour or the closest alternative if that's not available.
If you can’t send us the part, instead send us a photo. This is so we can learn what went wrong and keep improving the way we make our frames. We’re the manufacturers, after all, so the buck stops with us.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
30 day money back guarantee on everything
If you change your mind about any purchase, you can get your money back in the first 30 days, no questions asked.
If there's a problem with your glasses we'll always try to fix it, but you're entitled to your money back if you're not happy for whatever reason.
90 day multifocal
warranty
Multifocals can be tricky to adjust to, particularly for your first pair.
If you don't feel comfortable with your multifocals, you can request we remake the lenses in the first 90 days.
2 year manufacturer warranty on lenses
2 year
manufacturer
warranty on lenses
Our lenses come with a 2-year manufacturer's warranty, covering defects like crazing, discoloration, and delamination.
However, if damage occurs due to improper handling, mishandling resulting in scratches, delamination, or chipping the warranty will not apply.