FAQ

Shipping

Australia - $10

International - Shipping from Australia $20

Dresden frame sizes

Size guide (printable PDF)

Your PD (pupil distance) measurement

PD (pupil, or pupillary, distance) measures the space between the pupils of your eyes. Knowing this measurement is important to make sure your eyes match up with the optical centre of your lenses.

Although you may not see your PD measurement on your prescription, it will most likely have been recorded at the time of your eye exam. Contact the optometrist who issued your prescription and request your PD. If for some reason this is not available, see our guide here.

When will my online order be ready?

The delivery times vary for different items:

Prescription Glasses and Sunglasses: 2-3 weeks
Contact Lenses: 1-2 weeks
Special use Contacts (RGPs, orthoK, extended prescription): 3-4 weeks
Accessories: 2-5 days
Gift Cards: Immediate

Once your order is dispatched, you'll receive an email from us containing the tracking number. You can also monitor your order status on your order page. If you have any inquiries about your order or if it hasn't arrived within the expected timeframe, please don't hesitate to reach out to us at hello@dresden.vision or (02) 5300 3003.

*Please note, during peak periods, such as Christmas or during sale periods, there may be some delays in the processing and delivery of your order.

How can I track my order?

Once your order is dispatched, we'll send you an email with the tracking number. You can also check the status on your order page.

What should I do if my order is delayed or if I have questions?

If your order hasn't arrived within the expected timeframe, or if you have any questions, please reach out to us at hello@dresden.vision or call (02) 5300 3003.

How does international shipping work?

Please be advised that the destination country may apply import taxes, customs duties, or other fees. These charges will be handled by the customer/recipient. Dresden is not responsible for VAT or Import Taxes on shipments. The customer/recipient will handle any customs duties and extra fees from the destination country.

Warranty, remakes and refunds

Dresden frames come with a 10 year, no caveat warranty - because they're built to last. Our lens warranties are determined by Australian Consumer Law, and Manufacturers Guidelines. Here are the details.

Returns

At Dresden, we strive to ensure your satisfaction with every purchase. If you find yourself dissatisfied with your glasses for any reason, we offer a straightforward returns policy to guarantee your peace of mind.

**30-Day Satisfaction Guarantee:**

We stand by the quality of our products. If you are not completely satisfied with your purchase within 30 days of receiving it, you may return it for a full refund or exchange. Please ensure the item is in its original condition with all packaging intact.

**Contact Lens Return Policy:**

We accept returns for contact lenses provided their boxes are sealed, unopened, unmarked, and unused. Contact lenses may be returned within 30 days of delivery.

**How to Initiate a Return or Exchange:**

1. Contact our customer support team at hello@dresden.vision or phone 02 5300 3003 to initiate the return process.

2. Provide your order details and reason for return.

3. Once approved, you will receive instructions on how to return the item.

**Return Shipping:**

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.

**Refunds:**

Refunds will be issued to the original form of payment within 5 business days upon receiving the returned item.

**Exchanges:**

If you wish to exchange your item for a different color, style, or size, please indicate your preference when initiating the return process. Exchanges are subject to availability.

**Damaged or Defective Items:**

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you. Postage charge may occur.

**Contact Us:**

For further assistance or inquiries regarding returns, feel free to reach out to our customer support team at hello@dresden.vision or phone 02 5300 3003.

Health fund rebates

We’re registered with all major Australian health funds, so just bring your membership card in-store for your on the spot rebate. Feel free to contact us for payment, and we'll provide you with a claimable email receipt. Visit our health funds page or contact us on (02) 5300 3003 to find out more.

Eye exams

We're making eye tests simple at Dresden - because your eyes need regular checks, hassle free.

If you’re a Medicare card holder we bulk bill your visit so there’s no out of pocket costs. If you do not have a Medicare card, you can still schedule eye exams with us. For more details about coverage and pricing, please contact us directly. We look forward to assisting you!

You can book eye exams and contact lens consultations with our highly qualified, experienced optometrists by clicking on this link. Appointment times are half hourly and take around 25–30 minutes.

A comprehensive consultation includes a detailed discussion of your visual needs, a tailored prescription, retinal photography, intraocular pressures, ocular health, and disease diagnosis and management.

Can you make glasses using my existing prescription?

Absolutely! If you’ve had an eye test recently (within the past 2 years), you can enter these details when ordering your glasses online - or bring along a digital or printed copy to one of our stores. If you don’t already have it, you can ask the optometrist who did the test to send it to you, or us. If you think your vision has changed, or you think you’d benefit from an examination, you can book in at one of our locations for an eye test.

Can you make glasses using any prescription?

Pretty much. We can make almost any type of lens or glasses type. Your prescription must be valid, and some lens types are available in-store only. Just give us a bell on (02) 5300 3003, or email us at hello@dresden.vision if you think you have something unusual, or need clarification.

Caring for your Dresdens

Dresden frame

Your Dresden frame is made from an ultra-durable nylon. It’ll give you many years of service if you give it a little care.

Don’t use methylated spirits or any alcohol based products to clean your frames. It will crack the frame like kryptonite.
Wash your frames occasionally to remove oils and grit. If you wear them in a very hot and gritty environment, use a toothbrush and dish soap to clean the groove between the frame and lens - but not your lenses!
Check the pin in the hinge every so often. The top of it should sit flush with the arm. Press it firmly in with your finger if it’s not flush.
Bring the frame back to us if the pin/hinge gets loose and we’ll sort out a better fit.
If you feel your frame could fit better, pop in to us and we’ll adjust it for you. No worries.

Lenses

You will see your best when your precision lenses are clean. So to get the best vision, clean your lenses daily (or more often if you’re in a hot or dusty environment). Here’s how:

Rinse the lenses under cold water to wash away grit and dust.
Apply lens cleaner solution or liquid detergent to both surfaces of the lenses.
Gently rub the lens with your fingertips or a clean lens cloth to remove oils, smudges and fingerprints.
Rinse under cold water.
Polish with a lens cloth or soft, lint-free tissue.

Multifocals: getting used to them

Multifocal lenses are the bee’s knees! You can see clearly everywhere from far away to near, whether you’re driving or threading a needle. A few things to know about how to use and get used to multifocals:

1. Adjusting can take a little time

Often it takes a little time for your eyes to adjust to your new multifocals. At the beginning, things can look blurry or less clear than before. Once you learn to move your eyes up and down the lens, you’ll start to find lens areas with the best optical power. Most people take one or two weeks to adjust to new multifocal glasses, some a little longer.

It’s OK to switch back to your old pair of glasses for a short time if you feel uncomfortable during the first few days. But persisting with your new pair is the best way to get used to your new multifocals.

2. Move your head to see better

Your vision will be the clearest when you directly face an object. This is because the clearest part of the lens is positioned in the middle of the lens, right in front of your pupil. Within a few days, you will learn to look through the middle of the lens naturally, and objects will come into focus quickly and easily.

You need to move your head when you use multifocals. Use your nose as your pointer to look directly at the object and then move your chin up and down until the object comes into focus. This will bring the correct optical power directly in front of your eyes to give you the clearest vision. Remember, the top half of the lens has the distance power and the bottom half has the reading power.

3. Things you’ll get used to

Some people notice vertical lines (such as doors) in their side vision bend a little when they rapidly move their head from left to right. This is an adaptation effect. You’ll get used to this in a week or so.

For some, the ground or stairs are out of focus when wearing multifocals for the first time. This is because, as you look down, your eyes look through the bottom part of the lens, which is designed for close-up vision. Simply lower your chin until the ground comes into focus.

Some people find multifocal lenses difficult to use when reading in bed. This is because the lenses are designed to use in a sitting position. Try to sit upright with a pillow behind your back.

How secure is your information

Our credit card transactions are handled by Stripe, which has bank-level security. We do not store your credit card or any other financial details.

Can I enter in a prescription not from Dresden?

Of course, it’s your prescription record so feel free to add in a prescription you already have, no more keeping things on bits of paper. You can enter the prescription as you order glasses and if you are logged in, we’ll save it.

What happens if I’m too short-sighted to read my prescription off a piece of paper?

We can help you with that by making you a great pair of glasses. First though, you can try taking a photo of it with your mobile, going to the photo and then magnifying it. Free life hack from a Dresden customer.

Australia: What should I bring with me when attending an eye examination

When you come in to see us for your appointment, it is always helpful to bring glasses if you wear them or a copy of your last prescription. We will also require your Medicare care card.

Can I have more than one prescription?

Yes, it’s more about what you need the glasses for. So whilst some parameters will not change others can be modified to make a pair of glasses do what you need. This is part of the skill of an Optometrist. As an example, you may be getting sick of being told off by attendants at museums and art galleries because you step over the rope to read the little plaques next to exhibits. You could have a prescription with a focal length that helps you read at a certain distance. An optometrist might call this an ‘intermediate add’. Bit by bit we’re trying to demystify your prescription to make it more useful for you.
You may also have one prescription for contacts and another for glasses.

Contact lenses Australia

A contact lens appointment at Dresden will cost you $29 - never more.

Our optometrists will guide you through from consultation to fitting, with free trial lenses to ensure you've got the best contacts for your comfort and convenience.

Already an expert wearer? Bring along your prescription to any Dresden store and we'll sort your lenses.

Our Vision Australia partnership

Often there are people that may need spectacles but who are not able to afford the cost. We are very proud to have a relationship with Vision Australia through the NSW Spectacles Program we are able to help those in need with assistance to claim spectacles. Please talk to our staff and they will be pleased to explain the eligibility requirements and how application can be made through this program.

DresdenGO

Introducing DresdenGo's non-prescription range of glasses options! Available across all platforms, including Amazon, our non-prescription collection features polarized sunglasses, a variety of magnifier readers, and no script blue light glasses. Each pair comes with our standard Dresden warranties and is offered in all vibrant, fun colours!

But wait, there's more! With every purchase, you'll receive extra value with an additional pair of arms to switch up your style, a felt case, pins, and a cleaning cloth—all neatly packaged in a ready-to-go box.

Experience the convenience and style of DresdenGo today! For more information, contact us at 02 5300 3003 or email hello@dresden.vision. *Delivery times can vary, approximately 1-2 weeks.

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