Shipping and returns

Shipping

We offer several options for shipping.

If we can ship you your Dresdens from the same country in which they are put together, we charge $10. That means, if you buy them from the Australian version of the store and you live in Australia, your shipping costs are $10. We ship Express Post.

If you live outside of Australia, New Zealand or Canada, we charge $US15.

Please note – when your parcel arrives, it may be subject to local taxes and/or duties, such as VAT in the UK.

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Returns

Glasses can be complicated products and sometimes they don’t work for you. If you have an issue with your new Dresdens, the first thing to do is get in touch with us. We really want to help you.

Subject to any consumer guarantees, glasses can be returned for change of mind within 45 days for a exchange or full refund provided that:

  • Proof of purchase is accompanied with the returned merchandise.
  • The product is unused and in its original condition.
  • Any discounts received at the time will be deducted from the refund.
  • The customer is responsible for the cost of returning goods under this policy.

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