FAQ What you may need to know

We charge a flat rate of $15 for shipping.

Please note – when your parcel arrives, it may be subject to local taxes and/or duties, such as VAT in the UK. This is outside of our control and we do not put lower values on products to beat the Customs service.

PD (pupil, or pupillary, distance) measures the space between the pupils of your eyes. Knowing this measurement is important to make sure your eyes match up with the optical centre of your lenses.

Although you may not see your PD measurement on your prescription, it will most likely have been recorded at the time of your eye exam. Contact the optometrist who issued your prescription and request your PD. If for some reason this is not available, see our guide here.

Once you’ve made an online order and provided all your info (such as your prescription and PD), we move pretty quickly.

Standard single-vision glasses: We aim to ship within 24 hours.

Multifocals and complicated scripts: We order the lenses from our lab partners in Australian and New Zealand immediately. Depending on what is needed this takes three days to two weeks to get to us. Once we get your lenses, we aim to ship within 24 hours.

Depending on where you live, it can take a couple of days (Australia and New Zealand) or a couple of weeks. We use quality companies like DHL, Australia Post, NZ Post and Sendle to get your Dresdens to you as fast as possible.

Frame warranty

Forget one- and two-year warranties; we’ve put a lifetime warranty on our Dresden frames! They’ll give you many years of good wear. Clean them every now and then with some soapy water and an old toothbrush for the nooks and crannies. (Check out our How To video if you want us to walk you through it.)
Top tip: Don’t clean your frames with methylated spirits! This will crack them. Also, best not to let your Labrador get hold of them. 🙂

Replacement lenses
If your lenses don’t feel quite right, come back to us within 30 days and we’ll work through a solution together.

Generally, only prescription glasses are covered by health insurers. For example, regular sunglasses won’t be covered, but prescription sunglasses will be.

Australia: We’re registered with the majority of Australian health funds, so just bring your membership card in-store if you’d like us to make a claim for prescription glasses or contact lenses on your behalf. The beauty of this is you’ll only need to pay the difference, and because Dresdens are so well priced, there’s often no gap at all!

New Zealand: We’re registered with Southern Cross.

Ontario, Canada: The Ontario Health Insurance Plan (OHIP) covers people younger than 19 and older than 65 for a yearly eye exam. Additionally, anyone diagnosed with diabetes, glaucoma, or cataracts (amongst other conditions) are also automatically covered by OHIP for a yearly eye exam. Find the full list of covered conditions here. If you don’t fall under any of the listed categories but believe your eye exam should by covered by OHIP, your family doctor may write you a referral using the Request For Major Eye Examination form. >Download form

You can book eye exams and contact lens consultations with our highly qualified, experienced optometrists online. Appointment times are half hourly and take around 25–30 minutes.

A comprehensive consultation includes a detailed discussion of your visual needs, a tailored prescription, retinal photography, intraocular pressures, ocular health, and disease diagnosis and management.

Absolutely! If you’ve had an eye exam recently, email your prescription to your local store or bring it into us. If you don’t have it, you can ask the optometrist who did the test to send it to us. If you think your vision has changed, or you think you’d benefit from an examination, you can book in at one of our locations for an eye exam.

Pretty much. We have access to the full range of lenses, which we sell to you without the huge mark-ups you’ll find elsewhere. Any questions, please use the Intercom widget on the bottom right of this page to ask us.

For more complicated scripts, it’s important we know exactly where your pupil sits relative to your frame so we can achieve the best possible vision for you.

Dresden frame

Your Dresden frame is made from an ultra-durable nylon. It’ll give you many years of service if you give it a little care.

  • Don’t use methylated spirits to clean your frames. It will crack the frame.
  • Wash your frames occasionally to remove oils and grit. If you wear them in a very hot and gritty environment, use a toothbrush to clean the groove between the frame and lens.
  • Check the pin in the hinge every so often. The top of it should sit flush with the arm. Press it firmly in with your finger if it’s not flush.
  • Bring the frame back to us if the pin/hinge gets loose and we’ll sort out a better fit.
  • If you feel your frame could fit better, pop in to us and we’ll adjust it for you. No worries.

Lenses

You will see your best when your precision lenses are clean. So to get the best vision, clean your lenses daily (or more often if you’re in a hot or dusty environment). Here’s how:

  1. Rinse the lenses under cold water to wash away grit and dust.
  2. Apply lens cleaner solution or liquid detergent to both surfaces of the lenses.
  3. Gently rub the lens with your fingertips or a clean tissue to remove oils, smudges and fingerprints.
  4. Rinse under cold water.
  5. Polish with a lens cloth or soft, lint-free tissue.

Multifocal lenses are the bee’s knees! You can see clearly everywhere from far away to near, whether you’re driving or threading a needle. A few things to know about how to use and get used to multifocals:

1. Adjusting can take a little time

Often it takes a little time for your eyes to adjust to your new multifocals. At the beginning, things can look blurry or less clear than before. Once you learn to move your eyes up and down the lens, you’ll start to find lens areas with the best optical power. Most people take one or two weeks to adjust to new multifocal glasses, some a little longer.

It’s OK to switch back to your old pair of glasses for a short time if you feel uncomfortable during the first few days. But persisting with your new pair is the best way to get used to your new multifocals.

2. Move your head to see better

Your vision will be the clearest when you directly face an object. This is because the clearest part of the lens is positioned in the middle of the lens, right in front of your pupil. Within a few days, you will learn to look through the middle of the lens naturally, and objects will come into focus quickly and easily.

You need to move your head when you use multifocals. Use your nose as your pointer to look directly at the object and then move your chin up and down until the object comes into focus. This will bring the correct optical power directly in front of your eyes to give you the clearest vision. Remember, the top half of the lens has the distance power and the bottom half has the reading power.

3. Things you’ll get used to

Some people notice vertical lines (such as doors) in their side vision bend a little when they rapidly move their head from left to right. This is an adaptation effect. You’ll get used to this in a week or so.

For some, the ground or stairs are out of focus when wearing multifocals for the first time. This is because, as you look down, your eyes look through the bottom part of the lens, which is designed for close-up vision. Simply lower your chin until the ground comes into focus.

Some people find multifocal lenses difficult to use when reading in bed. This is because the lenses are designed to use in a sitting position. Try to sit upright with a pillow behind your back.

And remember, you can come and see us within 45 days of buying your glasses if you feel they’re not working well for you. We’ll remake your lenses free of charge within this period.

We’ve adopted tight security protocols to keep your information safe and it’s important you know that prescription information is of little use to anyone other than you, unless you’d like the Russian Govt to make you a free pair of glasses.

Our credit card transactions are handled by Stripe, which has bank-level security. We do not store your credit card or any other financial details.

Of course, it’s your prescription record so feel free to add in a prescription you already have, no more keeping things on bits of paper. You can enter the prescription as you order glasses and if you are logged in, we’ll save it.

We can help you with that by making you a great pair of glasses. First though, you can try taking a photo of it with your mobile, going to the photo and then magnifying it. Free life hack from a Dresden customer.

There is no legal document for a prescription, unlike a prescription you take to the chemist. It could for example by etched onto a piece of bark. However all prescriptions contain essentially the same parameters that are globally consistent, even if notation styles differ. What is the legal part is that in Australia, New Zealand and most parts of Canada only Optometrists, Ophthalmologists and Orthoptists can issue a prescription. If you get a prescription from an Orthodonist please beware.

Yes, it’s more about what you need the glasses for. So whilst some parameters will not change others can be modified to make a pair of glasses do what you need. This is part of the skill of an Optometrist. As an example, you may be getting sick of being told off by attendants at museums and art galleries because you step over the rope to read the little plaques next to exhibits. You could have a prescription with a focal length that helps you read at a certain distance. An optometrist might call this an ‘intermediate add’. Bit by bit we’re trying to demystify your prescription to make it more useful for you.
You may also have one prescription for contacts and another for glasses.

In Australia, we charge $71.00 for our eye examinations. This fee is partly subsidised by Medicare, the amount of the rebate you will receive will depend on when you last had your eye's tested. The maximum rebate of $56.80 is rebated by Medicare once every three years and once a year if you are 65 and over.

Whether you're a first time wearer, have tired contact lenses before or just need your annual contact lens check up, Dresden can provide you with a comprehensive contact lens consultation. Our contact lens fitting fees range from $36.00 to $99.00. Medicare rebates may apply for those patients with stronger prescriptions.

We do bulk bill Health Care Card holders, Pension Card holders, HCF private health fund members and children under 16 years of age.


Health Care Card
A Health Care Card, primarily is a card that is issued by the Australian Government which evidences the entitlement of the card holder to concessions.

When you come in to see us for your appointment, it is always helpful to bring glasses if you wear them or a copy of your last prescription. We will also require your Medicare care card and a Bank Card with either a cheque or savings account attached to it, so we can claim your Medicare rebate on the spot for you.

Often there are people that may need spectacles but who are not able to afford the cost. We are very proud to have a relationship with Vision Australia through the NSW Spectacles Program we are able to help those in need with assistance to claim spectacles. Please talk to our staff and they will be pleased to explain the eligibility requirements and how application can be made through this program.